Terms & Conditions
Article 1 - Definitions
In these terms and conditions the following words have the following meanings:
Cancellation period: the period during which the consumer can exercise the right of cancellation;
Consumer: a natural person who does not act in the exercise of a profession or business and enters into an agreement with a trader;
Day: calendar day;
Durable data carrier: any means that enables the consumer or trader to store personally targeted information in a way that allows future consultation and unaltered reproduction of the stored information.
Right of withdrawal: the consumer's ability to withdraw from a distance sales agreement within the withdrawal period;
Business manager: a natural or legal person who offers products and/or services externally to consumers;
Distance agreement: an agreement where, in connection with a system for the distance sale of products and/or services organized by the trader, one or more techniques for remote communication are used exclusively up to and including the conclusion of the agreement. ;
Remote communication technology: a means that can be used to enter into a contract without the consumer and the trader being present in the same room at the same time.
General conditions: the applicable general conditions for the contractor.
Article 2 - Identity of the contractor
Company name: Blackbase eCommerce B.V.
Address: Conradstraat 1, 8013 RN, Zwolle - The Netherlands.
Email address: info@nyrdon.com
Chamber of Commerce number: 94719772
VAT identification number: NL865294471B01
Article 3 - Application
These general trading conditions apply to every offer from the trader and to every distance agreement and order entered into between the trader and the consumer.
The text of these general conditions will be made available to the consumer before the agreement is concluded. If this is not reasonably possible, it will be indicated before the conclusion of the agreement that the general terms and conditions can be viewed at the trader and will be forwarded free of charge to the consumer as soon as possible upon request.
If the agreement is concluded electronically at a distance, the text of these general terms and conditions, with the exception of the previous section, can be made available electronically to the consumer in such a way that it can be easily stored on a permanent data carrier. . . If this is not reasonably possible, it will be stated before the conclusion of the agreement where the general terms and conditions can be viewed electronically, and that they will be sent to the consumer electronically or otherwise free of charge upon request.
If, in addition to these general conditions, specific product or service conditions also apply, paragraphs 2 and 3 apply correspondingly, and in the event of conflicting general conditions, the consumer can always invoke the applicable provision that is most advantageous to him. /her.
If one or more provisions of these general conditions are at any time wholly or partially invalid or cancelled, the agreement and these terms will remain valid and the provision in question will be immediately replaced by a provision that achieves the same purpose as much as possible.
To the extent that situations are not regulated in these general conditions, they must be assessed "in the spirit" of these general conditions.
Any ambiguity regarding the interpretation or content of one or more provisions of our terms and conditions shall be interpreted in accordance with the "spirit" of these general terms and conditions.
Article 4 - Victim
The offer contains a complete and precise description of the products and/or services offered. The description is sufficiently detailed for the consumer to make a good assessment of the offer. If the trader uses images, these are a true representation of the products and/or services offered, unless it is clear that the images are illustrative only.
Any errors or obvious errors in the offer do not bind the trader.
The offer also contains information about rights and obligations in connection with acceptance of the offer. This includes payment terms, delivery terms, return and refund guidelines, warranty terms and any limitations or exclusions that apply.
By accepting the offer, the consumer undertakes to pay the agreed price and to accept the stated conditions.
Article 5 - Conclusion of the agreement
The agreement is concluded when the consumer accepts the offer and fulfills the conditions set, e.g. by confirming the order or paying for the products/services.
The company must immediately confirm receipt of acceptance of the offer electronically, e.g. by means of an order confirmation by e-mail.
If the agreement is concluded electronically, the trader will implement appropriate security measures for the electronic transfer of data and ensure a secure online environment. If the consumer can pay electronically, the trader will implement appropriate security measures for this.
The trader can obtain information from the consumer which is necessary for the correct implementation of the agreement. The consumer is responsible for the accuracy and completeness of the information provided.
After entering into an agreement, the trader will process the order as quickly as possible according to the specified delivery conditions. The consumer receives an order confirmation and information about the delivery time.
Article 6 - Right of withdrawal
The consumer has the right to terminate the agreement without reason within 14 days of receiving the products or entering into the service.
If the consumer wishes to exercise the right of withdrawal, he/she must inform the trader within the withdrawal period. This notice may be given in writing or electronically.
The consumer must return the products to the trader no later than 14 days after notification of use of the right of withdrawal. The costs of return shipping are borne by the consumer.
The trader will refund all payments made by the consumer, including any delivery costs for the returned products, within 14 days of receipt of the products or confirmation of return from the consumer.
Certain products and services may be excluded from the right of withdrawal, for example:
- Products that are tailored or personalized to consumer specifications.
- Sealed products that are not suitable for return for health or hygiene reasons and where the seal has been broken after delivery.
- Audio or video recordings or computer software that the consumer has unsealed.
- Services with a specific duration, for example tickets for events or trips, where the service must be delivered at a specific time or within a specific period.
The consumer must handle the products carefully and only unpack or use them to the extent necessary to determine the nature, properties and functioning of the products. The consumer is responsible for any depreciation of the products as a result of a way of handling the products that goes beyond what is permitted in the previous sentence.
Article 7 - Obligations of the consumer during the withdrawal period
During the cancellation period, the consumer must handle the products and packaging with care. The consumer can only unpack or use the products to the extent necessary to determine the nature, properties and function of the products. The basic principle here is that the consumer can only handle and inspect the item as he/she would have done in a physical store.
If the consumer makes use of the right of withdrawal, he/she must return the product with all accompanying accessories and - if reasonably possible - in its original condition and packaging to the trader, in accordance with reasonable and clear instructions given by the trader.
The risk and the burden of proof for correct and timely exercise of the right of withdrawal lies with the consumer.
Article 8 - The consumer's exercise of the right of withdrawal and associated costs
If the consumer makes use of the right of withdrawal, he/she must inform the trader within the withdrawal period by means of a clear statement made in writing or electronically.
The trader immediately sends the consumer confirmation of receipt of the right of withdrawal.
If the consumer makes use of the right of withdrawal, the costs of return are borne by him/her.
If the consumer has paid an amount, the trader repays this amount as soon as possible, but no later than 14 days after the right of withdrawal. This assumes that the trader has already received the goods or that the consumer can prove that the goods have been returned in time.
Article 9 - Obligations of the trader in case of cancellation
If the trader activates the notification of the consumer's right of withdrawal electronically, he/she immediately sends a confirmation of receipt to the consumer after receiving this notification.
The trader refunds all payments made by the consumer, including any delivery costs for the returned product, as soon as possible, but no later than within 14 days of the right of withdrawal. Unless the trader offers to collect the goods himself, he/she can wait with the refund until he/she has received the goods or until the consumer has shown that he/she has returned the goods, whichever occurs first.
The trader will use the same payment method that the consumer used for the refund, unless the consumer agrees to a different method. The refund is free for the consumer.
Article 10 - Exclusion of the right of withdrawal
The trader can exclude the following products and services from the right of withdrawal:
- Products that perish quickly or have a limited shelf life;
- Sealed products that are not suitable for return for health or hygiene reasons and where the seal has been broken after delivery;
- Products that are irreversibly mixed with other products after delivery due to their nature;
- Audio or video recordings or com software that the consumer has unsealed;
- Newspapers, periodicals or magazines, with the exception of subscriptions to these;
- Services performed by agreement with the consumer before the expiry of the cancellation period, provided that the consumer has expressly agreed to start the performance of the service before the expiry of the cancellation period and has declared that he/she waives his/her right to cancel.
Article 11 - Liability and guarantee
The trader guarantees that the products and/or services are in accordance with the agreement, the specifications stated in the offer, reasonable requirements for reliability and ease of use, as well as the legal provisions and/or government regulations that exist on the date of conclusion. of the agreement. .
Any defects or wrongly delivered products must be reported to the trader within a reasonable time after discovery. The consumer must offer the trader a reasonable opportunity to remedy the defect or replace the defective product.
The dealer's warranty period corresponds to the manufacturer's warranty period. The warranty only applies to defects caused by material or manufacturing defects and not to defects due to improper use, normal wear and tear, accidents or improper storage.
Article 12 - Complaint processing
The trader has a sufficiently publicized complaints procedure and processes the complaint in accordance with this procedure.
Complaints about fulfillment of the agreement must be submitted fully and clearly described to the trader within a reasonable time after the consumer has discovered the defects.
The trader will respond to the complaint as soon as possible, but no later than 14 days after receiving the complaint. If a complaint requires a longer processing time, the trader responds within 14 days with confirmation of receipt and an indication of when the consumer can expect a more detailed response.
If the complaint cannot be resolved by mutual agreement, a dispute arises which falls under the dispute resolution procedure.
Article 13 - Dispute Resolution
Agreements between the retailer and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law.
Disputes between traders and consumers regarding the conclusion or performance of agreements regarding products and services to be supplied or supplied by this trader can be submitted by both consumer and trader to the Nettbutikken's dispute committee or another competent dispute committee.
A dispute will only be dealt with by the Disputes Board if the consumer has first submitted his complaint to the trader within a reasonable time.
The dispute must be submitted to the Disputes Committee in writing no later than 12 months after the dispute has arisen.
If the consumer wishes to bring a dispute before the Disputes Board, the trader is bound by this choice. If the trader wishes to bring a dispute before the Disputes Board, he/she must ask the consumer in writing to give his consent within five weeks. The trader must announce that he/she would like to submit the dispute to the ordinary court after the mentioned deadline has expired.
The Disputes Committee makes decisions on the terms laid down in the Disputes Board's statutes. The dispute resolution committee's decisions are made in the form of binding advice.
Article 14 - Supplementary or deviating provisions
Additional or deviating provisions from these general conditions must not be disadvantageous for the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible way on a durable data carrier.
Article 15 - Changes to the general conditions
The trader reserves the right to change or supplement these general terms and conditions.
Changes to these terms and conditions will only come into force after they have been duly announced, on the condition that in the event of changes in effect during the offer period, the most favorable provision for the consumer will take precedence.
Article 16 - Contact information
If the consumer has any questions about the products, services or these general terms and conditions, he/she can contact the retailer using the contact information provided in Article 2 of these general terms and conditions.
The trader endeavors to process questions and complaints as quickly as possible and to the consumer's satisfaction.
Thank you for reading the terms. We hope that this information is clear and understandable to you. If you have any further questions or concerns, please do not hesitate to contact us using the contact information provided. Our team is ready to help you and answer your questions.
We appreciate your interest in our products and services and look forward to serving you.